{"status":"ZOS RTC Running","version":"1.4.0","waitingCallTimeoutMs":120000,"queue":{"maxWaitingCalls":100,"priorityStrategy":"priority_then_oldest","routingStrategy":"broadcast"},"presence":{"heartbeatIntervalMs":15000,"staleTimeoutMs":45000},"capabilities":{"visitorProfileUpdate":true,"missedCallCapture":true,"agentPresenceAudit":true,"sessionRecovery":true}}